🌿 Smart Shopping at Edisons Australia Looking for tools, workshop gear, or auto accessories? Edisons Australia delivers reliable service with clear, brand-verified policies—like structured return procedures, strong warranty terms, and practical support options—so you can shop with confidence and clarity. 🎯 What You Should Know About Edisons Offers & Policies Feature Details Standard Warranty 12 months for household use; 3 months if used commercially Return or Refund Faulty items eligible under Australian Consumer Law; proof required Change of Mind Credit Store credit for unused, resale-ready items within 14 days (20% restocking fee applies) Servicing Support Free return postage for first 60 days if repair is needed; repairs shipped back at no cost ⚡ Snapshot: Edisons Returns & Warranty at a Glance Policy Area What to Expect Warranty Duration 12 months standard; 3 months if for commercial use Return Eligibility Faulty/non-conforming items under consumer law Change of Mind Window 14 days, with store credit and a 20% fee Faulty Returns Handling Issue RMA, inspect within ~6 business days Delivery Responsibility Customer responsible unless item is faulty 🔎 How We Confirm These Policies Warranty conditions and exclusions for household vs. commercial use Return procedure requiring authorisation and evidence submission Change-of-mind credit protocols and restocking charge terms Free servicing return shipping for repairs initiated within 60 days 📍 Other Helpful Info What to Check Why It’s Useful Returns Launch Portal Provides instructions and RMA number Support & Service Sections Guidance for repairs or warranty claims Account & Order Management Check status of store credit or returns Delivery Timeline Info 98% orders dispatched within 1 business day ⚠️ Why Issues Might Occur Fault reports must be made within 48 hours of delivery Returns beyond 14 days are not eligible for store credit Warranty is voided by misuse, tampering, or commercial use beyond term Only genuine accessories or consumables with manufacturing defects are covered Restocking fees apply on change-of-mind returns even if unused 💬 Edisons FAQs Q: Can I return an item if I simply changed my mind?Yes — within 14 days, if the item is in re-saleable condition. A 20% handling fee applies; return shipping and original freight are not refundable. Q: What if my part arrives faulty?Contact customer support with order information and photos or videos if required. You’ll receive an RMA before returning the item. All faulty items are inspected—if verified, you may get a full refund or replacement. Q: How long does warranty last?You get a 12-month warranty for household use. Items used commercially have 3-month coverage. An optional extended warranty may be available for some products. ✅ Final Wisdom for Smooth Shopping Check the intended use: household orders get longer warranty than commercial ones Report faulty goods quickly—within 48 hours and include order details Use the returns process: obtain an RMA before sending anything back Mind the change-of-mind window: 14 days with a restocking fee and store credit Keep an eye on repair timeframe—service started within 60 days ships back free Track your claims through your support channel or store credit balance
